Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@samaspace.co. Please note that returns will need to be sent to the following address: 25 Oxford Road, Cambridge, CB4 3PH, United Kingdom.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@samaspace.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@samaspace.co.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@samaspace.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@samaspace.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@samaspace.co.
Refund and Return Policy
Last updated: August 3, 2026
Thank you for shopping with SamaSpace. We want you to feel confident when ordering from us. This Refund and Return Policy explains how returns, exchanges, damaged products, and refunds are handled.
This policy is in addition to, and does not limit, any statutory consumer rights available under applicable UK, EU, or local consumer protection law.
30-Day Return Policy
We offer a voluntary 30-day return period. You may request a return within 30 days after receiving your order.
To qualify for a standard return:
- The item must be returned in the same general condition in which it was received.
- The item must not show damage caused by misuse, neglect, accidental damage, or unauthorised modification.
- All included components, film discs, accessories, instructions, and cables must be returned.
- The original packaging should be included where reasonably possible.
- You must provide proof of purchase, such as your order-confirmation email or order number.
Products may be carefully inspected in the same way that they could reasonably be examined in a physical shop. If an item has been used beyond what is reasonably necessary to inspect its nature, characteristics, and operation, we may apply a lawful deduction for any reduction in value.
Right to Cancel Online Orders
Customers covered by UK or European distance-selling laws generally have the right to cancel an eligible online order without giving a reason.
To exercise this right, you must inform us within 14 days after receiving the goods. After notifying us, you must return the goods within the following 14 days.
Our voluntary 30-day return policy gives eligible customers additional time and does not replace or restrict this legal cancellation right.
How to Start a Return
Before sending anything back, contact our support team at:
Please include:
- Your full name.
- Your order number.
- The email address used when ordering.
- The product you wish to return.
- The reason for your return.
- Clear photographs or a short video if the product is damaged, defective, incomplete, or incorrect.
After reviewing your request, we will provide the appropriate return instructions and return address.
Please do not send a return to our business address or any supplier address without receiving return authorisation from us first.
Returns sent without authorisation, sent to an incorrect address, or sent cash-on-delivery may be delayed or may not be accepted.
Return Shipping
Change-of-Mind Returns
When returning an item because you changed your mind, ordered the wrong option, or no longer want the product, you are generally responsible for the direct return-shipping cost, unless we agree otherwise or applicable law requires us to cover it.
Damaged, Defective, or Incorrect Products
If the item is damaged, defective, materially different from its description, or we sent the wrong product, SamaSpace will provide an appropriate solution and cover reasonable return costs where required.
Tracked Shipping
We strongly recommend using a tracked return service and retaining your shipping receipt until the return has been completed.
SamaSpace is not responsible for a returned parcel that is lost before reaching the authorised return location when the customer arranged the return shipping.
Damaged, Defective, or Incorrect Orders
Please inspect your order soon after delivery. If the item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at info@samaspace.com.
Reporting visible delivery damage within 48 hours helps us investigate the issue quickly with the carrier or fulfilment provider. However, this requested reporting period does not remove or reduce any statutory rights you may have.
When contacting us, please include:
- Your order number.
- A description of the issue.
- Photos of the product.
- Photos of the outer and inner packaging.
- A short video showing the fault where appropriate.
Depending on the circumstances and applicable law, the available solution may include:
- Technical or setup assistance.
- A replacement component.
- A replacement product.
- A repair where appropriate.
- A partial refund.
- A full refund.
Order Cancellations
To request cancellation before dispatch, email info@samaspace.com as quickly as possible.
We cannot guarantee that an order can be cancelled after it has entered processing, fulfilment, or shipment.
If cancellation is no longer possible, you may request a return after receiving the order in accordance with this policy and your statutory rights.
Exchanges
To request an exchange, contact info@samaspace.com with your order number and the reason for the exchange.
Exchanges are subject to product availability. The quickest method may be to return the original item and place a new order after the return is approved.
If the exchange is requested because we sent an incorrect or defective item, we will provide the appropriate assistance and cover reasonable costs where required.
Non-Returnable Items
Certain products may be excluded from change-of-mind returns where permitted by law, including:
- Personalised or custom-made products.
- Digital products that have already been supplied or downloaded.
- Gift cards.
- Perishable products.
- Sealed hygiene products that have been opened and cannot safely be resold.
- Products damaged through misuse, improper installation, neglect, or unauthorised alteration.
These exclusions do not apply where an item is faulty, damaged, incorrectly supplied, not as described, or where applicable law provides otherwise.
Return Inspection
Once your return is delivered, we will inspect it and notify you by email of the outcome.
We may verify:
- The order and returned-product identity.
- The physical condition of the product.
- Whether all accessories and film discs are included.
- Whether damage resulted from misuse or accidental damage.
- Whether the return complies with this policy.
If additional information is required, we may contact you before completing the return.
Refunds
When a refund is approved, it will normally be issued to the original payment method used for the order.
Where a statutory online cancellation right applies, we will also refund the eligible standard outbound delivery charge. Additional costs paid for premium or expedited delivery may not be refundable beyond the cost of the standard delivery option.
We may wait until we have received the returned goods, or until you provide acceptable evidence that the goods were sent back, before issuing the refund where permitted by law.
Once issued by SamaSpace, your bank, card provider, PayPal, or other payment provider may require additional time to display the refund in your account.
Late or Missing Refunds
If you have received confirmation that your refund was issued but it has not appeared:
- Check the original payment account.
- Contact your bank, card issuer, or payment provider.
- Allow for their normal processing period.
If the refund still does not appear after your payment provider’s processing period, contact us at info@samaspace.com with your order number.
Refused and Unclaimed Deliveries
If an order is refused, not collected, or returned because an incorrect or incomplete delivery address was provided, reasonable shipping or return costs may be deducted from the refund where permitted by law.
This does not apply where the delivery failure was caused by SamaSpace, our fulfilment partner, or the carrier.
Gifts
If an item was purchased as a gift, the original purchaser should normally contact us to request the return.
Refunds are generally issued to the original payment method. In certain circumstances, we may offer store credit where both the purchaser and recipient agree and where permitted by law.
Chargebacks and Payment Disputes
If you experience an order, delivery, return, or refund issue, please contact us before opening a payment dispute. Our team will first try to resolve the matter directly.
If a payment dispute has already been opened, certain refunds may be delayed or handled through the payment provider’s dispute process.
Contact Us
For returns, exchanges, damaged products, refunds, or questions about this policy, contact:
SamaSpace
Website: samaspace.co
Email: info@samaspace.com
Business address:
25 Oxford Road
Cambridge
CB4 3PH
United Kingdom
This policy should be reviewed against your actual fulfilment and returns arrangements. It does not replace advice from a qualified legal professional.